We hope you love your K-Swiss product, but if you’re not completely satisfied, you can return merchandise within 30 days of purchase.
Only orders purchased on line at www.kswiss.ca and in unworn condition can be returned by mail to us at our warehouse. If you ordered through a different retailer, please contact them directly for their return policies.
We offer an easy way to make your K-Swiss.ca return:
Return by Prepaid Shipping Label: Use the prepaid UPS shipping label. Place your items plus your packing slip in the original reusable shipping carton (or packaging of your choice), affix the prepaid return label to the outside of the package, and Drop off your package at any UPS office, UPS partner location, or schedule a pick-up.
Yes. If you have lost your original return shipping label or packing slip, you can still make a return. You can print a new prepaid label by visiting the link of you tracking number and follow the step-by-step instructions. You do not need to have an account or login to access the return label.
Place your items plus your packing slip in the original reusable shipping carton (or packaging of your choice), affix the prepaid return label to the outside of the package, and Drop off your package at any UPS office, UPS partner location or schedule a pick-up.
We will process your refund within 7-14 business days after receiving your return. Refunds will be issued in the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
During the holiday season (December-February), returns may take up to 21 business days to process due to higher than normal sales volume.
We will refund your order in full, minus a $6.00 for the return shipping label.
PayPal orders returned online will be refunded in the original form of payment.
We’re sorry, but at this time, we do not accept exchanges. You are welcome to return your order and place a new order online.
If you receive a damaged or defective item that was ordered from K-Swiss.ca, please reach out to our Customer Service team at firstname.lastname@example.org with photos and a brief description of the issue, and we will work with you on issuing a replacement for the defective pair (provided we hear from you before an item has sold out).
Additionally, we will cover any manufacturer defects up to 60 days after the original purchase date. If you believe the item you received is defective, please reach out to our customer service team with photos of the shoe in question at email@example.com.
Note that each defective shoe will be analyzed in a case by case basis, and we cannot guarantee that your shoe will be replaced upon sending photos to our team.
Before contacting Customer Service, please be prepared with your order number. You can find your order number by logging in to your K-Swiss.ca account or referencing your original confirmation email.
Log in to track your return and check the status of your refund once your return has shipped.
Please see Shipping Policy HERE.
After you place your order, you will receive e-mails about your order. Below are the kinds of e-mails you might receive:
Order Confirmation: This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
Shipment Confirmation: This e-mail confirms that your order or part of your order has shipped.
Important notice about your order: There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order.
Note: K-Swiss explicitly reserves the right not to accept your order and to cancel the Purchase.
Check the status of your most recent orders by visiting the your Order Details page (may require you to be logged in).
This is the easiest and fastest way to get the most current information regarding your K-Swiss web shop orders. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed.
We understand that some consumers may have questions in the process of navigating the website and or entering their order. At this time, we are more than happy to assist you with any questions you may have about styles, fit or general questions. However, we are unable to place orders for customers over the phone or via email.
Should you need help, please feel free to contact your our customer service center via our Contact Us page.
We do occasionally offer promotional or discount codes.
Unless otherwise stated, these codes will work on Full Priced items excluding Court Performance product and special collaborations. Codes will sometimes be valid on already discounted items.
You can apply your discount code from your shopping cart.
Codes will not be honored past the advertised expiration date. Codes are only valid on advertised product and in the region in which it is advertised. We reserve the right to not honor any code that was not distributed through our own advertising (email, social, etc.) and orders may be cancelled if a code is misused.
To be in the loop on these promotions, we advise that you sign up for our email newsletter on the homepage.
Unfortunately, at this time, we do not offer international shipping from Canada. Please refer to independent retailers in your area for available products or please refer to our Country Selector to see if there is an online site in your country.
Should you choose to cancel your order before it ships, please contact Customer Service and someone will cancel your order for you.
Please be sure to have your unique reference number stated in your order confirmation at hand to make this process easier for you.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing your payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive a notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.
Please click HERE for our size chart.
We offer shoes in either Medium or Extra Wide (may not be available in Canada).
Women’s Medium: B
Men’s Medium: D
Men’s Wide: EE
Women’s Extra Wide: EE
Men’s Extra Wide: EEE
Currently, we don't have an ambassador program in Canada. Sign up for the K-Swiss email newsletter to stay in the loop.